Obtaining Support

Knowledge Base

When you have questions about SPEED Ferret, you can often find the answers you need in the SPEED Ferret Knowledge Base.

Product Updates

To find out whether a free update is available for your copy of SPEED Ferret, visit our downloads page.

Missing or Damaged Setup Disks

If you are using a version of SPEED Ferret that is no longer sold, and your setup disks are lost or damaged, you can download a fresh copy of the software from our downloads page.

Other Questions

If you have a question about a topic that is not mentioned in the Knowledge Base, or a problem that is not corrected by an existing update, our technical support staff will be happy to assist you personally.

E-Mail: support@moshannon.com
Telephone: 1 (814) 345-5657  (Mon-Fri 8am-5pm EST)
Fax: 1 (814) 345-5661
Postal Mail: Black Moshannon Systems
114 Meadow Lark Road
Morrisdale PA 16858-9333

When you submit a support request, please be sure to include the following information:

  • Your name and organization.
  • Your SPEED Ferret serial number.
  • A detailed description of the question or problem, including the complete text of any error messages that you might have received.
  • Is the problem reproducible? If so, how?
  • What solutions have you attempted, and what were the results?
  • A phone number, fax number, e-mail address, or postal address where we can reach you.